Terms And Conditions

Terms & Conditions


Mongolian Grill provides website features and other products and services to you when you visit or shop at www.themongoliangrill.com, to use our products or services. Mongolian Grill provides the services subject to the following terms and conditions.​ By using Products or Services through www.themongoliangrill.com , you willfully out of free will unconditionally agree to these below conditions.


Please review our Privacy Policy, which also governs your use of all information (whether personal or public).


When you use any of Mongolian Grill Service, or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail / text message. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


All content included in or made available through any of the availed service, such as text, graphics, logos, button icons, images, audio clips and data compilations is the property of A.T.A Bakery Solutions or its content suppliers and shall be protected and governed by laws of the land in Canada. All unwarranted copies of content are strictly prohibited and illegal.


In addition, graphics, logos, page headers, button icons, scripts, and service names included in or made available through any service are trademarks or service mark of Mongolian Grill or it’s affiliates or it’s content suppliers but you by availing of the services does not get any right for copying or using the same.


If you register yourself with the portal, you are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer. You agree to accept responsibility of authenticity of the information and for all activities that occur under your account or password. However, Mongolian Grill reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion with no damage or demure payable to you.


All items purchased through electronic mode through this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier (shipping partner) for dispatch.


Mongolian Grill services and all information, content, materials, products (including software) and other services included on or otherwise made available to you through the website services are provided by mongolion grill solution on an “as is” and “as available” basis, unless otherwise specified in writing. mongolion grill solutions makes no representations or warranties of any kind, express or implied, as to the operation of mongolian grill services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through mongolian grill, unless otherwise specified in writing. you expressly agree that your use of mongolian grill services is at your sole risk. to the full extent permissible by applicable law, mongolion grill solutions disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. mongolion grill solutions does not warrant that mongolian grill services, information, content, materials, products (including software) or other services included on or otherwise made available to you through mongolian grill, mongolion grill solutions servers or electronic communications sent from mongolion grill solutions are free of viruses or other harmful components. mongolion grill solutions will not be liable for any damages of any kind arising from the use of any mongolian grill services, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any mongolian grill service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.


Any dispute or claim relating in any way to your use of any Mongolian Grill Products / Service, or to any products or services sold or distributed by Mongolion Grill SOLUTIONS or through www.themongoliangrill.com will be subject to exclusive jurisdiction of court of Canada.​ We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

Delivery Policy:

1. If any Order place after 5:00 pm, it will be process for dispatch next day only.

2. Any order place on late weekend i.e. on Saturday post 5:00 pm, will be process for dispatch on Monday evening due to limited shelf life (as we have no pick up on Sunday from courier).​

3. Shipping address & contact information should be correct and any delay in delivery due to any incorrect information would be sole responsibility of customers.​

4. We use courier services for standard shipments within Lahore

5. For delivery on specific date (except holidays), please place your order at least 72 hours before delivery.​

6. Payments can only be made by Cash on Delivery basis.​

7. Please make sure that you are providing the entire information accurately specially the recipient’s Name, valid Address & Tel No.

Refund Policy:

Replacement – items not received in good condition: As the nature of the product is edible & perishable, The condition of the products needs to be checked by the customer at the time of receiving the order. There will be no refunds after the order has been received and payed for. The Customer is to confirm the products received have expiry date mentioned and in case of any issue regarding the expiry date the order is to be returned at the spot.

Cancellation Policy:

Order can only be cancelled before delivery is completed. 100% Delivery charges will be applicable on order cancellations by customer once order has reached.